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As a responsible travel agent we seek to maintain and enhance our reputation of providing you with high quality products and services.  We value your feedback as it assists us to improve our products, services and customer service.

Positive Feedback

We love positive feedback! Our Tour Coordinators really enjoy their work and invest themselves in each trip. We also provide feedback to the many accommodations and attractions that we use in order to encourage improvements all round.

To provide us with your feedback, please email admin[at]

Complaints Handling

We are committed to being responsive to the needs and concerns of our customers or potential customers and to resolving your complaint as quickly as possible.

Away We Go Tours takes all complaints seriously and manages complaints in an accountable, transparent and meaningful way.

Complaints are a priority for us and we would like you to know that we do go through, and work on ways we can improve on the issues that we, as a travel agent are able to.

Download our Complaints Handling Policy

To lodge a complaint, please download our Complaints Form, and return to admin[at]